Cancelation and Rescheduling Policy
At the time of scheduling your appointment with Radiance Medical Aesthetics and Wellness Spa, a deposit payment will be needed to hold your appointment spot. We require 48 hours’ notice for the cancelation or rescheduling of any appointment at Radiance for a full refund of your deposit. There are no refunds of the deposit for cancelations or rescheduling made within 48 hours of the appointment. For a full refund of the booking deposit, cancelations and rescheduling need to be requested more than 48 hours in advance. Appointments rescheduled more than 48 hours before the appointment may have the booking deposit transferred over to the new appointment. We understand that there are certain unavoidable situations and we will do our best to assist you in the event of an emergency or conflicts that may occur less than 48 hours before your appointment.
Deposits are used to hold your appointment spot and will be deducted from the cost of your services at the time of checkout during your appointment. We require a $20.00 deposit for any Esthetician facial appointments and a $50.00 deposit for Esthetician laser appointments and all Esthetician consultations.
For appointments made with our physician providers, a $50.00 deposit is required for all consultation appointments and Botox/Dysport treatment appointments. All other physician services require a $100.00 deposit. This includes but is not limited to, filler, laser, and any medical procedures scheduled.
The deposit is required at the time of booking and can be done over the phone, on our website, or at our office. The deposit amount will be deducted from the cost of your services at the time of checkout after your appointment. If you have any questions or concerns please do not hesitate to contact our office at (802)-777-7300 or email us at firstname.lastname@example.org.
If you decide at the time of your consultation that you do not want to move forward with the treatment or procedure, the $50.00 deposit will be kept and used as your consultation fee. If you decide to receive the treatment at a later date, we will deduct the $50.00 deposit from your consult AND deduct the deposit taken for the treatment appointment from your service cost that day.
Pre/Post-Care Instructions & Deposit Policy
You will be provided pre-care and post-care instructions by our office for any scheduled procedures that require them. Please be aware it is the patient’s responsibility to read and follow the pre-care and post-care instructions. If we are unable to perform the treatment due to a reason that was avoidable by reading the pre-care or post-care instructions, this may result in the loss of your deposit and rescheduling conflicts.
As our schedule is booking out and appointment spots are limited, we ask you to please review these instructions AGAIN at least 2 weeks before your scheduled appointment. We recommend setting a reminder in your calendar or phone.
The last thing we want is for you to be unable to receive your treatment the day you planned due to overlooking a critical procedure instruction. We are always available to clarify any questions you may have regarding treatment instructions or this policy.
Late Arrival Deposit Policy
We understand that there are certain unavoidable situations if you are running late to your scheduled appointment, however, if you arrive 15 or more minutes late to your scheduled appointment, we cannot guarantee you will be able to be seen that day or receive treatment which may result in a loss of your deposit. As a courtesy to all of our patients and those on the waitlist, it is important that we keep our clinics running on time and as scheduled. We will do our best to accommodate you in the event of an emergency, bad weather conditions, or conflicts that may result in a late arrival. Please note that you may have to wait past your original appointment to be seen that day. We always appreciate and encourage you to call our office if you believe you may arrive late for your appointment.
Product Return Policy
While we hope that you are always satisfied with your products purchased at Radiance, we realize there may be times you need to return a product. If you will need to return your product, please review the information below:
- Returns must be made within 30 days of your receipt date for a refund.
- Product must be in its original, unopened, and unused condition.
- Damaged products may be eligible for return. Please contact our office for further information.
- Proof of purchase must be provided at the time of your return.
- All returns will be credited to the original credit card used at the time of purchase. If your purchase was made with cash, or check, or if the original credit card used is currently expired or inactive, your refund will be given to you as store credit.
- Please note that heavily used or empty containers will not be eligible for returns or exchanges.
- If your products were shipped to you directly from Radiance Medical Aesthetics and Wellness Spa, please note that these items are final sale and not eligible for return.
- If your products were purchased through one of our online shops, we recommend reaching out directly to the company’s customer service line for assistance with returns or exchanges.
The Radiance Medical Aesthetics and Wellness Spa Management
Edited Apr 5, 2023